Shipping Policy

Overview

This Shipping Policy outlines how orders are processed, shipped, and delivered by Sand Dollar Co. We partner with Canada Post and Purolator to provide reliable, trackable delivery across Canada and select international destinations.

Order Processing

• Orders are processed within 1–3 business days.

• Orders placed on weekends or holidays will be processed the next business day.

• Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping Methods

We currently ship using the following carriers:

Canada Post

• Regular Parcel

• Expedited Parcel

Purolator

• Purolator Ground

• Purolator Express

Shipping options available at checkout may vary based on your location and order size.

Shipping Rates

• Shipping rates are calculated at checkout based on carrier, destination, and package weight.

• Free shipping promotions (if applicable) will be clearly stated on our website.

Delivery Times

Estimated delivery times are provided by the carrier and may vary due to weather, holidays, or unforeseen delays.

Typical delivery windows:

• Local (Alberta): 1–3 business days

• Regional (Western Canada): 2–5 business days

• National (Rest of Canada): 3–10 business days

International delivery times vary by destination.

Tracking & Delivery

• All shipments include tracking.

• Once a package is marked “Delivered” by the carrier, Sand Dollar Co. is not responsible for lost or stolen packages.

• If your package appears lost in transit, please contact us and we will assist in filing a claim with the carrier.

Incorrect Addresses

Please ensure your shipping address is accurate. Orders returned due to incorrect or incomplete addresses may require additional shipping fees to resend.

Damaged or Missing Items

If your order arrives damaged or incomplete:

• Contact us within 7 days of delivery.

• Provide photos of the packaging and items so we can assist with a replacement or claim.